Return and Cancellation Policy
For safety and hygiene reasons, we cannot accept returns for Vyper items that have already been shipped. This policy protects our products from potential damage or contamination.
If you wish to cancel your order before shipping, we will refund the amount minus a 5% cancellation fee to cover Shopify merchant fees.
Please note:
-
Returns or refunds due to a change of mind are not possible.
-
Pre-ordered items and gift cards are non-refundable.
Contact: info@vyper.ch
Problems with your order?
We offer a 24-month warranty on all our paddle products. For any questions or problems, please contact our support team at info@vyper.ch.
Late or missing refunds
After your cancellation is processed, you will receive a confirmation email. If you do not receive it, please write to info@vyper.ch.
Note: Refunds may take up to 5 business days to appear in your account. If you have not received a credit after this period, please contact our support team for assistance.
